• Call our surgery01782 522100

COVID Update - September 2021

COVID Update

We have been busy behind the scenes getting ready to invite you back into the building at long last.

We can’t wait!

However, we still have to be cautious – with infection cases rising in Stoke-On-Trent we all need to protect each other to ensure we can continue to provide care for your pets and still shield vulnerable clients and family members.

All of our staff are double vaccinated, reducing the risk of practice closure from Track and Trace. We have pushed forward with renovations in another part of our new building to provide an additional waiting and reception area, with good space and ventilation, as the weather starts to turn colder and wetter. The waiting rooms have distanced seating to allow space for each person and their pet.

What will happen?

From 1st November, clients with an appointment will be able to come into reception if they wish. This is, of course, dependent on local case numbers and any further government advice.

We would ask the following:

Please still call us on 01782 522100 when you arrive so that we know you are here.

When the vet or nurse is ready to see you, they will come and collect you from the car park to come in to one of the reception areas. This is to avoid lots of people in the waiting room at once.

Depending on the reason for your visit and the individual vet/nurse (who may have health conditions that are not apparent), you may be able to come into the consulting room or you may be asked to stay in the waiting room whilst we help your pet.

  • Please wear a mask if you are able and sanitise your hands on arrival.
  • No more than two people per pet please.
  • Please keep your distance from other clients and our staff whenever possible.

We have found during lockdown that some pets and clients prefer to wait in the car anyway - we are completely happy to still come out to the car park and collect your pet if you prefer. This can be particularly useful for those still shielding or wanting to reduce COVID exposure, but also if you have children asleep in the car or pets who get stressed out in the waiting room.

We will continue to use the reception window to the left of the building for medication collection and other enquiries to limit the number of people inside.

As we moved into our new home on Princess Street only one week before the first lockdown 18 months ago, it is going to be very strange having people inside!

There will be a period of adjustment for all of us but we can’t wait to have you back!